Privacy Policy
Suggested website copy from Mentrix Global Website Content Draft Version 3. Canadian privacy counsel should review this policy against final website forms, analytics, hosting, age-gating, and Supernova™ data flows before publication.
Our Commitment to Privacy
Mentrix Global Inc. (“Mentrix Global,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, submit an enquiry, request a demonstration, subscribe to updates, or otherwise communicate with us.
Information We Collect
We may collect information you choose to provide, including your name, email address, telephone number, organisation, role, country, areas of interest, and the contents of your message. We may also collect limited technical information automatically, such as your IP address, browser type, device information, pages visited, referring website, and general usage data through cookies or similar technologies.
How We Use Information
- Respond to enquiries and arrange demonstrations or partnership conversations.
- Provide requested information, updates, and services.
- Operate, secure, analyse, and improve our website and communications.
- Understand interest in Mentrix Global and Supernova™.
- Meet legal, regulatory, contractual, and safeguarding obligations.
- Protect our rights, users, systems, and services from misuse or security threats.
Cookies and Analytics
Our website may use essential cookies and, where enabled, analytics or preference cookies to support functionality and understand website usage. Where required, we will request consent before placing non-essential cookies. You can manage cookies through the consent tool on our website or your browser settings, although some features may not function as intended if cookies are disabled.
When We Share Information
We do not sell personal information. We may share limited information with trusted service providers that support website hosting, security, analytics, customer communications, scheduling, or other business operations. These providers may use the information only to perform services for us and must protect it appropriately. We may also disclose information when required by law, to protect legal rights or safety, or in connection with a corporate transaction.
Supernova™, Pathways, and Student Information
This Privacy Policy primarily applies to the public Mentrix Global website. When Supernova™ or a pathway programme is provided through a school, institution, or authorised education provider, the collection and processing of student, counsellor, or institutional information may also be governed by the applicable agreement, consent process, and service-specific privacy notice. Schools, institutions, and providers remain responsible for providing any notices and obtaining any permissions required within their jurisdiction.
Data Location, Retention, and Security
Personal information may be processed in Canada or in other jurisdictions where our service providers operate and may therefore be subject to the laws of those jurisdictions. We retain information only for as long as reasonably necessary for the purposes described in this policy or to meet legal and contractual requirements. We use reasonable administrative, technical, and organisational safeguards; however, no internet transmission or storage system can be guaranteed to be completely secure.
Your Choices and Rights
Subject to applicable law, you may ask to access or correct your personal information, withdraw consent where processing is based on consent, or request deletion of information we no longer need to retain. You may unsubscribe from promotional communications at any time using the link provided or by contacting us. We may need to verify your identity before completing a request.
Children and Young People
The public website is intended for general informational and institutional use. Young people should not submit sensitive personal information through general website forms. Where student information is processed through Supernova™, appropriate institutional authorisation, consent, and age-related safeguards will apply.
External Links and Policy Updates
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Mentrix Global is not responsible for their content or handling of information. We may update this Privacy Policy periodically and will post the revised version with a new effective date.
Contact Us
Questions or privacy requests may be directed to: info@mentrixglobal.com | Mentrix Global Inc., Toronto, Ontario, Canada, M3J 1H5.